Terms and Conditions for Internet Service Provider (ISP)

1. Introduction

These Terms and Conditions ("Agreement") govern the use of internet services provided by RAPIDTECH x Fiber. By using our services, you agree to comply with these terms.

2. Service Provision

• The Provider agrees to supply internet access as per the chosen plan.

• Service availability depends on network conditions and technical feasibility.

• We do not guarantee uninterrupted or error-free service.

3. User Responsibilities

• The user must ensure their equipment is compatible with our services.

• The service shall not be used for illegal activities, including hacking, spamming, or copyright infringement.

• Users must keep login credentials secure and notify us of any unauthorized access.

4. Fair Usage Policy (FUP)

• To ensure a quality experience for all customers, we may impose data usage limits or throttle speeds after reaching certain thresholds.

• Excessive bandwidth consumption may result in restrictions or additional charges.

5. Payment and Billing

• Fees are charged on a monthly basis.

• Late payments may result in service suspension or termination.

• Any government taxes or regulatory fees will be added to the bill.

6. Termination and Suspension

• Users may cancel the service by providing 5 days' notice.

• The Provider may suspend or terminate service for non-payment, policy violations, or legal reasons.

• No refunds will be provided for early termination unless otherwise stated.

7. Speed and Performance

• Advertised speeds are maximum speeds and may vary due to network congestion, device limitations, or technical issues.

• The Provider is not liable for slow speeds caused by third-party websites or services.

8. Privacy and Data Usage

• We collect and store necessary customer data for service provision and billing.

• We do not share personal data with third parties except as required by law.

• Users agree that their internet activity may be monitored to comply with legal and security obligations.

9. Liability and Disclaimer

• The Provider is not responsible for any damages or losses resulting from service interruptions, security breaches, or unauthorized access.

• Users agree to use the service at their own risk.

10. Changes to Terms

• The Provider may update these terms at any time, with prior notice where applicable.

• Continued use of the service after changes indicates acceptance of the new terms.

11. Contact Information

For any queries or complaints, contact us at:
RAPIDTECH x Fiber
Email: rapidtechxfiber@gmail.com
Phone: 0956-496-5286

RAPIDTECH x Fiber Privacy Policy

Welcome to RAPIDTECH x Fiber ISP. This privacy policy explains how we collect, use and protect your personal information. We respect your privacy and are committed to protecting your personal information in good faith.

Information We Collect
Personal Information: We may collect personal information such as your name, email address, telephone number and other personally identifiable information when you register or use our services.

Transaction Information: We may collect information related to financial transactions, such as payment information and billing history.

Network Information: We may collect technical information related to the use of network services, including IP addresses, server logs and network-related information.

How We Use Your Information
We use the information we collect to:

Providing and managing our ISP services.
Process payments and manage customer accounts.
Optimize network performance and improve user experience.
Provide customer support.
Comply with applicable regulations and laws.
How We Share Your Information
We may share your information with third parties in the following circumstances:

Risk Mitigation and Security: To protect security and prevent fraud or other illegal activities.
Business Collaboration: With business partners to provide additional services or integration.
Legal Obligations: If required by law or to comply with a court order.
Information Security
We take technical and organizational security measures to protect your information from unauthorized access or disclosure.

Your rights
You have the right to access, update, or delete your personal information. If you have any questions or requests regarding privacy, please contact us at 0956-496-5286.

Privacy Policy Changes
We may update this privacy policy from time to time. Significant changes will be informed via notification on our website..

Please make payment according to your bill, payment can be via transfer to the following account;

Payment Confirmation :
Email : rapidtechxfiber@gmail.com
Phone : 09564965286
To upload proof of payment, please log in first.